How it Works
This feature allows programs with Connects Celebrates offers to send time-sensitive recognition through SMS in addition to email. On a recipient's birthday or service anniversary, they receive a text message alongside the standard email, congratulating them and prompting them to access their experience and redeem their reward.
Adding SMS to Day-of Celebration messages improves reach and increases the likelihood that recipients engage with their experience and redeem their reward.
Message Format
Customer Admins can customize the SMS message to reflect the customer's voice and brand.
User & Company Setup Process
SMS messaging is turned off by default and can only be enabled by the Inspirus Support Team. Please reach out to your Account Management Director to request activation.
Notables (if SMS is enabled)
-
Inactive recipients do not receive SMS messages.
- SMS messages are sent when a valid phone number exists in the recipient's data file.
- SMS messages can still be sent even when no email address exists in the recipient's data file.
- SMS messages can be resent manually only by internal Inspirus roles.
Questions? Submit a ticket to the Help Desk.