How it Works
This feature allows programs with Connects Celebrates offers to send time-sensitive recognition through SMS in addition to email. On a recipient's birthday or service anniversary, they receive a text message alongside the standard email, congratulating them and prompting them to access their experience and redeem their reward.
Adding SMS to Day-of Celebration messages improves reach and increases the likelihood that recipients engage with their experience and redeem their reward.
Message Format
User & Company Setup Process
SMS messaging is turned off by default and can only be enabled by the Inspirus Support Team. Please reach out to your Customer Success Director to request activation.
FAQs
- Do inactive recipients receive SMS messages?
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Inactive recipients do not receive SMS messages.
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- Is an email address required for SMS message delivery?
- SMS messages can still be sent even when no email address exists in the recipient's data file.
- Are SMS messages resendable?
- SMS messages can be resent manually only by internal Inspirus roles.
- Can I customize the SMS message?
- Reach out to your Customer Success Director to customize the SMS message.
Questions? Submit a ticket to the Help Desk.